Feedbackly Help

FAQ 26

• I can't find the answer to my question, what should I do?
• What is a User?
• How do I change the login credentials for one of my organisation users?
• What is one respondent?
• How can I change the search terms so that I can see the results from only 1 channel and not the results from all the organisations channels?

View all 26

All you need to know about surveys and survey settings 11

• How to Create a Survey
• How to Add Survey Logic to your Questions
• Setting Question Probability
• How to Enable Multiple Choices in the 'Word Choice' Question Type
• How to Create Mandatory Questions

View all 11

Website surveys 1

• How to add a Feedbackly survey to your website

Survey features 7

• Setting Question Probability
• How to Add Survey Logic to your Questions
• How to Enable Multiple Choices in the 'Word Choice' Question Type
• How to Add a Link to your Survey's 'Thank You' Screen
• How to Create Mandatory Questions

View all 7

General survey publishing 2

• General instructions on how to send out a survey
• How to schedule your survey to go live at a certain time

Channel types explained 1

• Channel types explained

General iPad app setup 7

• How to Publish a Survey to the Feedbackly App
• Creating a Feedback Kiosk Channel
• How to Publish a Survey to Multiple iPads Simultaneously
• How to Change the Survey on your Feedbackly iPad App
• How to Change the Survey on your Feedbackly iPad App

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iPad App Troubleshooting 1

• What to do if you're having trouble with the Feedbackly iPad App

Website Plugin Channel Setup 4

• Configuring the triggering parameters of your survey
• Adding the Feedbackly Survey Script to your Website Using Google Tag Manager
• Adding your Feedbackly Survey Script to WordPress
• Adding your Feedbackly Survey Script to Shopify

SMS Channel setup and additional information 4

• SMS Pricing by Country
• How to Add SMS Credit to Your Account
• SMS limitations
• Creating a SMS List Channel

Creating a Survey Link Channel 1

• Creating a Survey Link Channel

Creating an Email List Channel and additional information 2

• Creating an Email List Channel
• Sending emails from SPF-protected addresses

Creating a QR Code Channel 1

• Creating a QR Code Channel

How to View and export Feedback Results 4

• How to view your results in the Summary Tab
• How to view and export your data from the Results Tab
• How to view and export data from the Feedback List Tab
• How to use the bookmark tab to quickly access your favourite result view

Managing Customer Feedback 1

• Feedback inbox

Real time email notifications 2

• How to Create a Notification Rule
• How to Assign Notifications to a User Group

Automated weekly reporting 1

• How to activate automated weekly reporting

User management 4

• How do I change the login credentials for one of my organisation users?
• How to Add a User to Your Feedbackly Account
• Managing User Rights
• How to Create a User Group

Feedback inbox 1

• How to use the Feedback inbox

Feedbackly REST API 1

• Feedbackly REST API

Subscription Management 2

• How to Upgrade Your Feedbackly Subscription
• How to cancel your plan

GDPR regulation features 3

• How to automatically delete your respondent data
• Search for responses in your Feedbackly account
• How to change the privacy policy shown to respondents

Video tutorials 3

• What is Feedbackly?
• Introducing the Feedback kiosk
• Feedbackly Dashboard UI Update October 2018