FAQ

I can't find the answer to my question, what should I do?
Contact our customer support at support@feedbackly.com and we will help you out. 
Thu, 17 Jan, 2019 at 3:21 PM
What is a User?
A user is anyone who has access to your Feedbackly dashboard. You can add as many users as you'd like and customize their rights (which channel group...
Mon, 15 Oct, 2018 at 2:13 PM
How do I change the login credentials for one of my organisation users?
If you have admin rights to your account you can change the login credentials for the other users within your organisation. Go to the Organisation tab on the...
Mon, 15 Oct, 2018 at 2:12 PM
What is one respondent?
One respondent is any individual who answers one of your surveys either partially or completely.
Mon, 15 Oct, 2018 at 2:14 PM
How can I change the search terms so that I can see the results from only 1 channel and not the results from all the organisations channels?
In the "filter" section at the right hand side of the screen, you can select the channels you want to view the results for. You can select more t...
Mon, 15 Oct, 2018 at 2:15 PM
I would like to change an existing survey. How can I do that without having to make the whole survey again and without erasing the old responses?
You can easily do this by adding the new questions to the existing survey and clicking “save” at the top right of the survey creator.  Note that if you...
Mon, 15 Oct, 2018 at 2:20 PM
I can’t find a survey that was made by colleague, what should I do?
You can change the channel rights of a user by going into the organisation tab and selecting which channel groups a user can see. Only organisation admins ...
Mon, 15 Oct, 2018 at 2:23 PM
Can I activate different surveys for different channels?
Yes, you can activate a different survey for each channel. After you have created the survey, you can choose which channel to publish it on by continuing ...
Mon, 15 Oct, 2018 at 2:25 PM
I can’t find my results, what should I do?
Check that you have selected the correct timespan by using the results filter bar at the left of the screen. If you have more than one channel, also make s...
Mon, 15 Oct, 2018 at 2:24 PM
Can I download the results in Excel format?
Yes, you can download feedback by going to the “Feedback list” tab and clicking on the icon at the upper right corner of the page. After that, you can choo...
Mon, 15 Oct, 2018 at 2:26 PM