You can create user groups in your Feedbackly organization to make it easier to manage incoming customer feedback.

 

To create a user group:


1. Go to the 'organization' tab of your dashboard

2. Click on the 'User groups' tab at the top of the screen


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3. Name your user group and click '+'

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To add a user to a user group:


1. Go to the 'Organization' tab of your dashboard

2. Click on users and select the user you would like to assign to a user group


 

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3. Scroll down to 'Inbox settings' and select 'only feedback assigned to user group via notifications, and select the user group

 

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