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Knowledge base
FAQ
FAQ
26
I can't find the answer to my question, what should I do?
What is a User?
How do I change the login credentials for one of my organisation users?
What is one respondent?
How can I change the search terms so that I can see the results from only 1 channel and not the results from all the organisations channels?
View all 26
Surveys
All you need to know about surveys and survey settings
11
How to Create a Survey
How to Add Survey Logic to your Questions
Setting Question Probability
How to Enable Multiple Choices in the 'Word Choice' Question Type
How to Create Mandatory Questions
View all 11
Website surveys
1
How to add a Feedbackly survey to your website
Survey features
7
Setting Question Probability
How to Add Survey Logic to your Questions
How to Enable Multiple Choices in the 'Word Choice' Question Type
How to Add a Link to your Survey's 'Thank You' Screen
How to Create Mandatory Questions
View all 7
Channel creation and management
General survey publishing
2
General instructions on how to send out a survey
How to schedule your survey to go live at a certain time
Channel types explained
1
Channel types explained
General iPad app setup
7
How to Publish a Survey to the Feedbackly App
Creating a Feedback Kiosk Channel
How to Publish a Survey to Multiple iPads Simultaneously
How to Change the Survey on your Feedbackly iPad App
How to Change the Survey on your Feedbackly iPad App
View all 7
iPad App Troubleshooting
1
What to do if you're having trouble with the Feedbackly iPad App
Website Plugin Channel Setup
4
Configuring the triggering parameters of your survey
Adding the Feedbackly Survey Script to your Website Using Google Tag Manager
Adding your Feedbackly Survey Script to WordPress
Adding your Feedbackly Survey Script to Shopify
SMS Channel setup and additional information
4
SMS Pricing by Country
How to Add SMS Credit to Your Account
SMS limitations
Creating a SMS List Channel
Creating a Survey Link Channel
1
Creating a Survey Link Channel
Creating an Email List Channel and additional information
2
Creating an Email List Channel
Sending emails from SPF-protected addresses
Creating a QR Code Channel
1
Creating a QR Code Channel
Analytics, data management, results viewing and exporting
How to View and export Feedback Results
4
How to view your results in the Summary Tab
How to view and export your data from the Results Tab
How to view and export data from the Feedback List Tab
How to use the bookmark tab to quickly access your favourite result view
Managing Customer Feedback
1
Feedback inbox
Real time email notifications
2
How to Create a Notification Rule
How to Assign Notifications to a User Group
Automated weekly reporting
1
How to activate automated weekly reporting
Organisation settings
User management
4
How do I change the login credentials for one of my organisation users?
How to Add a User to Your Feedbackly Account
Managing User Rights
How to Create a User Group
Advanced features and integrations
Feedback inbox
1
How to use the Feedback inbox
Feedbackly REST API
1
Feedbackly REST API
Subscription and billing information
Subscription Management
2
How to Upgrade Your Feedbackly Subscription
How to cancel your plan
GDPR Compliance
GDPR regulation features
3
How to automatically delete your respondent data
Search for responses in your Feedbackly account
How to change the privacy policy shown to respondents
Webinars and videos
Video tutorials
3
What is Feedbackly?
Introducing the Feedback kiosk
Feedbackly Dashboard UI Update October 2018
Help Desk Software
by Freshdesk