FAQ

Can I change the dashboard results to show feedbacks from the previous 7 days our store has been open?
The default for the dashboard page is always previous 7 days, even if you haven’t got feedback all of these days. You can change that time range by clicking...
Mon, 15 Oct, 2018 at 2:38 PM
The embedded NPS can be shown on page level, but can it also be triggered by a Javascript trigger?
It is possible. What you need to do is take a part of the Unique plugin code starting with "plugin_" and change the end of the script to open() to...
Mon, 15 Oct, 2018 at 2:40 PM
My survey does not work on my iPad and the app keeps loading the page, what do I do?
First make sure by logging in to the Dashboard that you have published a survey to your iPad.  You can check this quickly by going to the Channel Managemen...
Wed, 19 Dec, 2018 at 3:21 PM
What browsers is Feedbackly compatible with?
For a smooth user experience we recommend using Google Chrome, Mozilla Firefox or Safari browsers. 
Thu, 18 Oct, 2018 at 1:00 PM
Does Feedbackly have an API?
Yes we definitely do. The REST API is available in our Enterprise packages that you can find more about here. 
Thu, 18 Oct, 2018 at 1:06 PM
Can I use the Feedbackly app on my Android tablet?
The Feedbackly app is built for iPads so we do recommend using iPads if you wish to use tablets to collect feedbacks from customers on an device.  Note:...
Thu, 18 Oct, 2018 at 2:56 PM