Where can I find my authorization code?
You can find the authorization code under channel management and by choosing the channel you are setting up.
Mon, 15 Oct, 2018 at 2:26 PM
Are there any additional fees?
If you choose to send you surveys via SMS, you must add SMS credits to your account. See our SMS per message pricing here.
Mon, 15 Oct, 2018 at 2:28 PM
What is the billing schedule for subscriptions?
Feedbackly subscriptions can be billed monthly or annually.
Mon, 15 Oct, 2018 at 2:28 PM
Do I need to buy additional services?
No. All you need is a Feedbackly subscription and you can start collecting feedback immediately. Start with our free plan!
Mon, 15 Oct, 2018 at 2:29 PM
Do I need to buy the hardware for the feedback kiosk?
You have the option to either lease the a Feedbackly kiosk at a competitive rate or provide your own iPad, download the free Feedbackly app, and set up you...
Mon, 15 Oct, 2018 at 2:29 PM
How is Feedbackly different from other solutions?
Feedbackly is the only tool to truly combine customer feedback data from all your survey sources and channels in one analytics dashboard. Not only can you ...
Mon, 15 Oct, 2018 at 2:30 PM
What happens if I get more respondents than my subscription holds?
All your data will be recorded. When your limit is reached, all feedback collected above the limit will be hidden until you upgrade your plan. To access th...
Mon, 15 Oct, 2018 at 2:31 PM
The Feedbackly web widget is not showing correctly on my website, how can I fix this?
If you are trying to embed the survey on your website and the survey is not shown completely (cropping occurring or similar) - you can add the following h...
Mon, 15 Oct, 2018 at 2:31 PM
My survey has multiple languages - how I specify online which language version to show?
The language of your survey is chosen based on the browser language of the visitor. The visitor can always change the language from the upper right-hand cor...
Mon, 15 Oct, 2018 at 2:31 PM
Should I update my iPad operating system or app version?
Before you install the Feedbackly app, you should update your iPad to the lastest version of iOS. After you download the app and your survey has been succes...
Mon, 15 Oct, 2018 at 2:32 PM